Warranty

RANDRIDE E-bikes Warranty

1.WARRANTY PERIOD

All RANDRIDE e-bikes are built using solid durable frames and premium parts,we take great pride in the durability and quality of our e-bikes. We’re confident that you will be impressed as well. Each RANDRIDE e-bike comes with a 2-year warranty against defects from the manufacturer.  (Any parts defects or damages caused by human factors are not covered by the warranty service. All free accessories or giveaways are not covered by warranty service.)

 

The 2-year warranty period start from the date you receive your e-bike, not the date of purchase. Means you will get a free 2 years warranty service upon receipt of your RANDRIDE e-bike.

2.WARRANTY COVERED ITEMS

Any manufacturer defects found on the e-bike are covered by the warranty. We will free replace any e-bike parts that is deemed to be defective or damaged (Defects or damages caused by non-human factors, including damage incurred during shipment). Generally, the new parts provided during the warranty period are free of charge, but the shipping cost is not included, and the buyer needs to bear the shipping cost of the new parts.

The warranty covers the listed products and follows the terms below:

COVERED PRODUCTS

Battery

Frame

Forks

Stem

Handlebar

Headset

Seat post

Saddle

Brakes

Front and rear lights

Bottom bracket

Crank set

Pedals

Rims

Wheel hub

Freewheel

Cassette

Derailleur

Shifter

Motor

Throttle

Controller

Wiring harness

LCD display

Kickstand

Reflectors

Hardware

3.WARRANTY DOES NOT COVER

1.Normal wear and tear.

2.Improper assembly.

3.Improper maintenance.

4.Corrosion.

5.Water damage.

6.Paint fade, scratches, impact marks.

7.Damage resulting from the accident, abuse or neglect.

8.Damage caused by unauthorized repairs or modification of original parts.

9.Damage incurred due to the use of a third-party battery charger.

 

4.CLAIMS PROCESS

①.Warranty Claims   

Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you first contact us at randridebikes@gmail.com as there may be a simple fix for your problem.  Upon receiving a properly submitted warranty claim, we will examine the claimed defect, and at its sole discretion and either repair or replace any Products that determines to be defective. 

Make sure to include the following in your email:

  - Name of the buyer.

  - Order number.

  - Model of e-bike.

  - Detailed description of your problem.

  - Send photos and videos to further clarify the problem.

  

Email these information to randridebikes@gmail.com.

②Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact randridebikes@gmail.com and provide us with photo or video proof.

Upon receiving your e-bike, please inspect the package. If you notice any damage to the package, please take photos prior to opening. This is to support any claims in the event the product inside was damaged and to confirm the damage is shipping-related.

 

NOTICE: Shipping damage claims must be reported within 30 Days of your receipt of the e-bike.We only accept shipping damage claims within 30 Days of your receipt of the e-bike.