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RANDRIDE Explorer - Mountain Ebike Full Suspension Electric Bike 1000w Electric Bicycle 20AH Battery Electric Bikes for Adults
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RANDRIDE Explorer - Mountain Ebike Full Suspension Electric Bike 1000w Electric Bicycle 20AH Battery Electric Bikes for Adults

Regular price$1,819.00
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No need to pay taxes & shipping fee .
  • Free Shipping & Tax Free
  • 30-Day Return & 2-Year Warranty

Get 6 Free Accessories(Total Value Over $ 200 USD) with the Purchase of Any Bike. (All free accessories are shipped free with your e-bike)

Helmet
Solar Energy Tail Lamp
Riding Glasses
Riding Bags
Fender Multipurpose Tool
Color
Type
🏷️ New Customers Get $100 USD Off Code: "LT100"
💰 Buy 2 Ebikes Save Another $300 USD
  • US Warehouse has "Explorer" in Stock, 3-5 Days Delivery to US address
  • In stock, ready to ship
  • Inventory on the way
  • Canadian warehouse stock arriving soon, Buy Now to reserve stock for delivery to CA address after 2 weeks.


🎯 Limited time best deals – Order numbers ending in ‘5’ get 50% Off: 50% cash back on order amount.(❗ valid only in May.)
💰 Chat with us now to get an ebike rear rack for only $1.

💡 E-bike configurations can be changed, please chat with us and tell us your needs!

  • Suspension System  Full suspension 
  • Battery  48V 20Ah Samsung/LG lithium battery(removable)
  • Range  57-72 + miles (92-116 + km)
  • Max Speed  33 mph (53 kmph)( Can set different speed limits. Lower speeds can be adjusted to comply with your local e-bike riding policy.)
  • Motor  1000W brushless motor
  • Total Payload Capacity  352 lbs (160 kg)
  • Recommended Rider Heights  5'2" ~ 6'8"  (158 - 203 cm)
  • Tires  27.5" x 2.4" CST puncture-resistant tire
  • Brake Lever  Aluminum alloy comfort grip levers with motor cutoff switch
  • Rear Light  Integrated Taillight
  • Freewheel  Shimano 27 speed gear shift system
  • Brake  Shimano Hydraulic Brakes
  • Weight  59 lbs (27 kg)
  • Charger  48V 2.0 A smart charger
  • Controller  Intelligent brushless
  • Display  Colorful LCD display(with USB charging port)
  • Additional Functions  Pedal assist acceleration; constant speed cruise; speed custom setting.
  • Pedal Assist Intelligent  0~5 level pedal assist
  • Rear Saddle Suspension  Aluminum alloy rear saddle suspension
  • Front Fork  Aluminum alloy front suspension fork with lockout and adjustment
  • Throttle  Half twist throttle
  • Bike Frame  Aluminum alloy
  • Front Light  48V LED light
  • Chain  KMC chain
  • Crank  Aluminum alloy
  • Gearing  Shimano- 14-28T BROWN/BK
  • Saddle  SR saddle

The recommended rider heights for RANDRIDE Explorer is 5'2" ~ 6'8".(158cm - 203 cm)

full suspension electric bike size

Please review the information below to check the countries that can be free shipped and estimated delivery times. (Due to the large size and weight of electric bikes, and the particularity of batteries that cannot be transported by air, can only be transported by sea or rail, resulting in a long delivery time.Thank you very much for understanding and accepting the delivery time.)

Your parcel will be transported in two stages, the first stage is sea or rail shipping, and the second stage is FedEx or UPS or DPD or Postal or Truck logistics company and other express shipping. Your parcel first arrives in your country by sea or rail, then the FedEx or UPS or DPD or Postal or Truck logistics company will receive your parcel at the port or train station in your country, and update your parcel tracking information on their official website, finally deliver the parcel to your home.

You can first check the sea or rail shipping status of your parcel through the inquiry link of the sea and rail logistics company's website: http://yulong.kingtrans.net/WebTrack (Please Google translate the page into English and enter the your tracking number for inquiries. If you can't find the information, please contact us to check and fix it)

Free Shipping Countries

Delivery Time (working day)

America 22-30 Days
Australia 25-35 Days
Austria 25-30 Days
Belgium 25-30 Days
Bulgaria 25-30 Days
Canada 3-5 Days(If Canada warehouse has in stock)
Canada 30-35 Days(If Canada warehouse out of stock)
Czech Republic 25-30 Days
Croatia 25-30 Days
Denmark 25-30 Days
England 25-30 Days
Estonia 25-30 Days
France 25-30 Days
Finland 25-30 Days
Germany 25-30 Days
Greece 25-30 Days
Hungary 25-30 Days
Italy 25-30 Days
Ireland 25-30 Days
Japan 7-10 Days
Kazakhstan 25-30 Days
Luxembourg 25-30 Days
Latvia 25-30 Days
Lithuania 25-30 Days
Malaysia 7-10 Days
Mexico 35-40 Days
Netherlands 25-30 Days
New Zealand 30-35 Days
Norway 7-10 Days
Portugal 25-30 Days
Poland 20-30 Days
Russia 15-20 Days
South Korea 5-7 Days
Singapore 5-7 Days
Spain 25-30 Days
Sweden 25-30 Days
Slovakia 25-30 Days
Slovenia 25-30 Days
United Arab Emirates 25-30 Days

RANDRIDE -Shipping Policy

Free Shipping Service:

RANDRIDE have product warehouses in the Canada, Poland and HongKong.To make our products to be shipped easily and quickly, and providing customers with better after-sales support services.

Therefore, we provide free shipping service.(Except remote countries or regions that need to be charged remote surcharges or cannot be reached by logistics). Product shipping fee and taxes are paid by sellers, buyers are not required to pay shipping fee and taxes. We cannot ship to PO Boxes or APO, please be sure to include a detailed shipping address. Please click here to view countries/regions that can be shipped.

Order Processing Time:

We begin processing your order within 3 to 7 days after purchase (Monday to Friday).

Once your order has been processed and shipped, you will receive a confirmation email with shipment tracking number. Order real-time tracking information will be updated when your parcel arrives your country by sea or railway. FedEx or UPS or DPD or Postal or Truck logistics company will receive your parcel and update the tracking information. You can check your order tracking number for updates via this link:https://www.17track.net/en

Shipping Method

Due to the particularity of ebike batteries, it cannot be shipped by air, so our shipping methods are mainly sea and railway. And delivered to your home by FedEx or UPS or DPD or Postal or Truck logistics company in your country.

Your parcel will be transported in two stages, the first stage is sea or rail shipping, and the second stage is FedEx or UPS or DPD or Postal and other express shipping. Your parcel first arrives in your country by sea or rail, then the FedEx or UPS or DPD or Postal or Truck logistics company will receive your parcel at the port or train station in your country, and update your parcel tracking information on their official website, finally deliver the parcel to your home.

During the first stage of transportation(sea or rail shipping), the tracking information of the tracking number has not been updated yet, because it is in the sea or rail transportation stage at this time, and the courier company has not received your package because the ship or train carrying your parcel has not yet arrived at the port or train station in your country, but you can contact us to help you check the sea or rail shipping status of your parcel through the sea-rail combined transportation logistics company.

Your e-bike will arrive to your doorstep in a big box. All you’ll need to do is unpack, check all accessories, assemble the wheels, mount the pedals, place the handlebar, and make sure all parts is tight. Our technical support team are always available to help, you can contact us via this email:support@randridebikes.com / randridebikes@gmail.com if you have any problems.

Delivery Times:

We will prioritize the product warehouse closest to the delivery address for shipping to ensure that your e-bike can be delivered to your home faster. Affected by the distance between the country of the destination and the product warehouse, the service policy of the logistics company and the logistics policy of the destination. The minimum delivery time is about 3-5 days working day)and the maximum is about 4-6 weeksworking day). Please click here to check your country delivery time.

Shipping Changes & Order Cancellation:

 

Before Shippment

Order Cancellation: If you cancel the order that was placed in 2 hours, the processing fee will not be charged. If you cancel orders that haven't entered the shipping process yet, 10% of the order amount will be charged as the cost of electric bike assembly and packaging, ebike parts procurement and shipping costs.

Change of Shipping Address: No charge fee.

Exchanges Item: No charge fee

After Shipping

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 20% of the order amount will be charged as a reshipping fee and processing fee.

Change of Address: If you successfully change your address, $50 will be charged as a processing fee. If you fail to change your address, you may reject the package and 25% of the order amount will be charged as a reshipping fee and processing fee.

Exchanges Item: If you successfully exchange the item, $50 will be charged as a processing fee. If you fail to change, you may reject the package and 25% of the order amount will be charged as a reshipping fee and processing fee.

Note:

1.Reshipping refers to the cost of reprocessing a returned parcel that has already been received and shipping it to a warehouse for storage, not the shipping fee caused by the return.

2.If it is not the return or exchange caused by the quality problem of ebike, buyer need to shall bear the shipping fee and shipping insurance costs caused by delivery and return.(The cost will be deducted from the order amount)

RANDRIDE -Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@randridebikes.com / randridebikes@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

1.FREE REPLACEMENT & RETURN

Free replacement: please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In rare instances, the item may be damaged during transportation as received. If damage occurs due to shipping, please contact randridebikes@gmail.com and provide us with photos or videos proof for critically-damaged parts or other quality-related issues. Our customer service team will help to arrange the free replacement.

*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.

Note: the following situations will be seen as normal and will not apply to the free replacement or return policy:

 

  1. A) Minor damage to the outer packaging.
  2. B) Minor scratches or paint loss on the product.
  3. C) Damage to parts or wearing parts after excessive use.
  4. D) Damage to parts or wearing parts after using for a certain while or a certain number of times.

Non-replaceable items include, but are not limited to:

  • All free accessories.
  • Special orders.

 

For non-quality issues: customer may ask for product replacement or return within 30 days after received it. A 25% processing fee will be applied. The shipping fee and shipping insurance costs incurred by the return of non-quality problems shall be borne by the customer. RANDRIDE will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

 

To be eligible for a replacement or return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. The mileage on the LCD screen must be less than 10 miles.

 

Note: if a customer decided to arrange the return shipment by himself and the request has been confirmed by RANDRIDE’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. RANDRIDE will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

 

Non-returnable items include, but are not limited to:

  • All free accessories.
  • Special orders.

                            

2.ORDER CANCELLATION & MODIFICATION

Before Shippment

Order Cancellation: If you cancel the order that was placed in 2 hours, the processing fee will not be charged. If you cancel your order more than 2 hours after placing the order, 10% of the order amount will be charged as the cost of(the order transaction handling fee, payment and refund handling fees). If you cancel an order that has entered the shipment process, 15% of the order amount will be charged as the cost of (the order transaction handling fee, payment and refund handling fees, plus ebike assembly and packaging, ebike parts procurement and shipping costs).

Change of Shipping Address: No charge fee.

Exchanges Item: No charge fee

After Shipping

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 25% of the order amount will be charged as a reshipping fee and processing fee.

Change of Address: If you successfully change your address, $50 will be charged as a processing fee. If you fail to change your address, you may reject the package and 25% of the order amount will be charged as a reshipping fee and processing fee.

Exchanges Item: If you successfully exchange the item, $50 will be charged as a processing fee. If you fail to change, you may reject the package and 25% of the order amount will be charged as a reshipping fee and processing fee.

Note:

1.Reshipping refers to the cost of reprocessing a returned parcel that has already been received and shipping it to a warehouse for storage, not the shipping fee caused by the return.

2.If it is not the return or exchange caused by the quality problem of ebike, buyer need to shall bear the shipping fee and shipping insurance costs caused by delivery and return.(The cost will be deducted from the order amount)

 

3.REFUNDS


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

We will refund within 3 to 6 business days after receiving your returned items.
After that, the refund time will depend on the payment method.
You will receive a refund notification via email. If you have not received a refund, please check your bank account again first.
Then contact your payment method company, it may take some time to officially release your refund.

Please see the details below:
-PayPal refunds can take up to 48 hours to be processed and displayed in your account.
-Google Pay, Shop Pay, Apple Pay refunds will take 1-5 business days to complete the refund.
-Visa, MasterCard or American Express Credit card refund takes 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

4. Return Shipping

To start a return, you can contact us at support@randridebikes.com / randridebikes@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To return your product, you should mail your product to our point address.

The shipping method can choose UPS, FedEx, DHL.

Return address: FLAT B6, 1/F, MANNING IND, BUILDING, 116-118 HOW MING STREET, KWUN TONG, HONG KONG

Consignee name : Smith
Contact phone number: 13553746564

You can always contact us for any return or refund question at support@randridebikes.com / randridebikes@gmail.com.

RANDRIDE E-bikes Warranty

1.WARRANTY PERIOD

All RANDRIDE e-bikes are built using solid durable frames and premium parts,we take great pride in the durability and quality of our e-bikes. We’re confident that you will be impressed as well. Each RANDRIDE e-bike comes with a 2-year warranty against defects from the manufacturer.  (Any parts defects or damages caused by human factors are not covered by the warranty service. All free accessories or giveaways are not covered by warranty service.)

 

The 2-year warranty period start from the date you receive your e-bike, not the date of purchase. Means you will get a free 2 years warranty service upon receipt of your RANDRIDE e-bike.

2.WARRANTY COVERED ITEMS

Any manufacturer defects found on the e-bike are covered by the warranty. We will free replace any e-bike parts that is deemed to be defective or damaged (Defects or damages caused by non-human factors, including damage incurred during shipment). Generally, the new parts provided during the warranty period are free of charge, but the shipping cost is not included, and the buyer needs to bear the shipping cost of the new parts.

The warranty covers the listed products and follows the terms below:

COVERED PRODUCTS

Battery

Frame

Forks

Stem

Handlebar

Headset

Seat post

Saddle

Brakes

Front and rear lights

Bottom bracket

Crank set

Pedals

Rims

Wheel hub

Freewheel

Cassette

Derailleur

Shifter

Motor

Throttle

Controller

Wiring harness

LCD display

Kickstand

Reflectors

Hardware

3.WARRANTY DOES NOT COVER

1.Normal wear and tear.

2.Improper assembly.

3.Improper maintenance.

4.Corrosion.

5.Water damage.

6.Paint fade, scratches, impact marks.

7.Damage resulting from the accident, abuse or neglect.

8.Damage caused by unauthorized repairs or modification of original parts.

9.Damage incurred due to the use of a third-party battery charger.

 

4.CLAIMS PROCESS

①.Warranty Claims   

Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you first contact us at randridebikes@gmail.com as there may be a simple fix for your problem.  Upon receiving a properly submitted warranty claim, we will examine the claimed defect, and at its sole discretion and either repair or replace any Products that determines to be defective. 

Make sure to include the following in your email:

  - Name of the buyer.

  - Order number.

  - Model of e-bike.

  - Detailed description of your problem.

  - Send photos and videos to further clarify the problem.

  

Email these information to randridebikes@gmail.com.

Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact randridebikes@gmail.com and provide us with photo or video proof.

Upon receiving your e-bike, please inspect the package. If you notice any damage to the package, please take photos prior to opening. This is to support any claims in the event the product inside was damaged and to confirm the damage is shipping-related.

 

NOTICE: Shipping damage claims must be reported within 30 Days of your receipt of the e-bike.We only accept shipping damage claims within 30 Days of your receipt of the e-bike.

Removable 48V 20AH Lithium Battery

Equipped with Samsung/LG 48V 20AH lithium battery to ensure a long life expectancy and distinguished performance.The single range can be up to 72+ miles (116+ km)per charge on pedal-assist mode and around 57+ miles (92+ km)on pure electric power mode.

1000W Brushless Motor

Equipped with a 1000W and 100Nm of torque brushless geared hub motor,up to 33 mph (53 kmph) speed can help you conquer the rugged terrains and traverse steep hills easily.(All RANDRIDE e-bikes can set different speed limits. Lower speeds can be adjusted to comply with your local e-bike riding policy.

LCD Colorful Display

The LCD colorful display has better visual effect than others display, the screen is clearer and brighter, even in a dimly lit environment, it can clearly display the information of speed, mileage, power, gear etc.

Equipped with a USB charging port on the display, you can charge your phone or other mobile devices.

More Details

ebike light
48V LED Headlight
The RANDRIDE independent R&D headlight is 25% brighter than other ordinary headlight. Bright enough to make visibility is improved to guarantee your safety while riding at night.
hydraulic brake ebike
Shimano Hydraulic Brakes
Shimano hydraulic brakes are better braking systems than ordinary mechanical brakes, Hydraulic disc brakes have better modulation and stopping power, and dual-piston oil pressure hydraulic brake caliper helping you braking easier, you can stop with almost no pressure.
full suspension
Aluminum Alloy Front Suspension Fork
The aluminum alloy front suspension fork has 110mm of travel, preload adjustment, and lockout. It has a great damping effect to effectively reduce the feeling of bumps when riding on rough roads
CST tire ebike
27.5"X2.4" CST Puncture-resistant Tire
The tires are made of the outer tire is made of four layers of thickened material,that are resistant towards punctures from sharp materials, come with aluminum alloy rims and the tire width design can reduced resistance,which makes your commuting journey more steady and smooth.
shimano 27 speed ebike
Shimano 27 speed gear shift system
The Shimano 27 speed gear shift system offers you more choice while riding in a variety of conditions,allows you to change the gears for adapting to different terrains on-demand. In combination with the pedal-assist system, you can freely adjust the most suitable speed to complete your journey.
full suspension ebike
Aluminum Alloy Rear Saddle Suspension
The aluminum alloy rear saddle suspension has 90mm of travel, with four-bar linkage suspension technology. The four-bar linkage represents a four-sided polygon: the chain stay, seat stay, rocker, and seat tube. Absorbing rear-upward force and vibrations, while the coil suspension ensures front stability. Effectively reduce vibrations during bumpy road sections and improve the riding comfort.

Customer Reviews

Based on 467 reviews
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Tammy
Awesome Bike

I love the quality of the bike. The battery is long lasting. It gets me to n from work on a daily basis. I'm glad I made the switch to this e bike. Great bike.

B
Brandon Mathis
RANDRIDE Excellence

I received my RANDRIDE electric bike about 30 days ago and I am really happy with the purchase. The bike itself is exactly what I needed, a no frills sort of a bike that has an electric assist when I need it. Although it has no gears I do not miss them. The bike pedals fast and the 3 levels of pedal assist is all I need to get to where I am going. I would be remiss if I didnt make mention of the RANDRIDE service protocol because its excellent. They responded to any question i had within a day. I give RANDRIDE 5 stars for making me happy about purchasing a modestly priced electric bike and the thing delivers.

R
Robert Graham
Worth every penny

The next day after I got the bike, I rode it to work (15 miles round trip and used assist 2 or 3 on about 2/3 of the trip) and the battery indicator dropped only one bar (out of 5). It's so light weight you don't need any assist on flat surface at all. And the belt drive itself is totally silent. Worth every penny!

R
Ratboy
Very Nice!!

This is a really nice bike, I like the fact the battery looks like it's part of the frame and the bike overall is not too heavy. It's very smooth and whisper quiet.

C
CM in NJ
Wonderful for this first-time ebike owner

It's a very smooth-riding ebike and easy to handle. The seat has a quick-change feature so we can easily adjust the seat height depending on which of us is riding the ebike, and the seat is quite comfortable.


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