RANDRIDE x Q5 - 650W Electric Mountain Bike City Ebike 13AH Electric Commuter Bike
RANDRIDE x Q5 - 650W Electric Mountain Bike City Ebike 13AH Electric Commuter Bike
RANDRIDE x Q5 - 650W Electric Mountain Bike City Ebike 13AH Electric Commuter Bike
RANDRIDE x Q5 - 650W Electric Mountain Bike City Ebike 13AH Electric Commuter Bike
RANDRIDE x Q5 - 650W Electric Mountain Bike City Ebike 13AH Electric Commuter Bike
RANDRIDE x Q5 - 650W Electric Mountain Bike City Ebike 13AH Electric Commuter Bike
RANDRIDE x Q5 - 650W Electric Mountain Bike City Ebike 13AH Electric Commuter Bike
RANDRIDE x Q5 - 650W Electric Mountain Bike City Ebike 13AH Electric Commuter Bike
RANDRIDE x Q5 - 650W Electric Mountain Bike City Ebike 13AH Electric Commuter Bike
RANDRIDE x Q5 - 650W Electric Mountain Bike City Ebike 13AH Electric Commuter Bike
2024 ebike
city ebike
RANDRIDE x Q5 - 650W Electric Mountain Bike City Ebike 13AH Electric Commuter Bike
2024 electric bike
new electric bike
ebike 2024

RANDRIDE x Q5 - 650W Electric Mountain Bike City Ebike 13AH Electric Commuter Bike

Regular price $1,999.00 Sale price$1,499.00 Save $500.00
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No need to pay taxes & shipping fee .
  • EN 15194 & UL 2849 Certified
  • Free Shipping & Tax Free
  • 30-Day Return & 2-Year Warranty
  • 100% Secure Checkout Guarantee
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🎯 Limited time best deals – Order numbers ending in ‘1’ get 50% Off: you will get 50% cash back on your order amount.(❗ valid only in December.)
  • Suspension System  Front shock absorber 
  • Battery  48V 13AH Samsung/LG lithium battery(removable)
  • Range  37-59 + miles (60-95 + km)
  • Max Speed  28+ mph(46+ kmph)
  • Motor 650W brushless motor
  • Motor Type  DC motor-High speed Gear (5:1)
  • Climb Angle  25°
  • Total Payload Capacity  286 lbs (130 kg)
  • Recommended Rider Heights  5' ~ 6'6" (152-198 cm)
  • Tires  27.5" x 1.95" CST tire
  • Freewheel  Shimano 9-speed gear shift system
  • Brake  Newly Upgraded High-performance Brakes
  • Weight  61 lbs(28kg)
  • Charger  54.6V 2.0 A smart charger
  • Display  Colorful LCD display(with USB charging port)
  • Riding Mode  Pedaling manually / Electric motor assistant / E-Powered
  • Assist Mode  Hall sensor, 3 speed power adjustment
  • Seat Height  Liftable
  • Bike Frame  Aluminum alloy
  • Front Light  48V LED light
  • Protection Leval  IPX4
  • Open size  1800*790*1065mm

The recommended rider heights for RANDRIDE Q5 is 5'0" - 6'6".(152 cm-198 cm)

RANDRIDE -Shipping Policy

Free Shipping Service:

RANDRIDE have product warehouses in the US, Canada, Poland and HongKong.To make our products to be shipped easily and quickly, and providing customers with better after-sales support services.

Therefore, we provide free shipping service.(Except remote countries or regions that need to be charged remote surcharges or cannot be reached by logistics). Product shipping fee and taxes are paid by sellers, buyers are not required to pay shipping fee and taxes. We cannot ship to PO Boxes or APO, please be sure to include a detailed shipping address. Please click here to view countries/regions that can be shipped.

Order Processing Time:

We begin processing your order within 3 to 7 days after purchase (Monday to Friday).

Once your order has been processed and shipped, you will receive a confirmation email with shipment tracking number. Order real-time tracking information will be updated when your parcel arrives your country by sea or railway. FedEx or UPS or DPD or Postal or Truck logistics company will receive your parcel and update the tracking information. You can check your order tracking number for updates via this link:https://www.17track.net/en

Shipping Method

Due to the particularity of ebike batteries, it cannot be shipped by air, so our shipping methods are mainly sea and railway. And delivered to your home by FedEx or UPS or DPD or Postal or Truck logistics company in your country.

Your parcel will be transported in two stages, the first stage is sea or rail shipping, and the second stage is FedEx or UPS or DPD or Postal and other express shipping. Your parcel first arrives in your country by sea or rail, then the FedEx or UPS or DPD or Postal or Truck logistics company will receive your parcel at the port or train station in your country, and update your parcel tracking information on their official website, finally deliver the parcel to your home.

During the first stage of transportation(sea or rail shipping), the tracking information of the tracking number has not been updated yet, because it is in the sea or rail transportation stage at this time, and the courier company has not received your package because the ship or train carrying your parcel has not yet arrived at the port or train station in your country, but you can contact us to help you check the sea or rail shipping status of your parcel through the sea-rail combined transportation logistics company.

Your e-bike will arrive to your doorstep in a big box. All you’ll need to do is unpack, check all accessories, assemble the wheels, mount the pedals, place the handlebar, and make sure all parts is tight. Our technical support team are always available to help, you can contact us via this email:support@randridebikes.com / randridebikes@gmail.com if you have any problems.

Delivery Times:

We will prioritize the product warehouse closest to the delivery address for shipping to ensure that your e-bike can be delivered to your home faster. Affected by the distance between the country of the destination and the product warehouse, the service policy of the logistics company and the logistics policy of the destination. The minimum delivery time is about 3-5 days (Business Daysand the maximum is about 2-5 weeks(Business Days. Please click here to check your country delivery time.

Shipping Changes & Order Cancellation:

 

Before Shippment

Order Cancellation: If you cancel the order that was placed in 2 hours, the processing fee will not be charged. If you cancel orders that haven't entered the shipping process yet, 10% of the order amount will be charged as the cost of electric bike assembly and packaging, ebike parts procurement and shipping costs.

Change of Shipping Address: No charge fee.

Exchanges Item: No charge fee

After Shipping

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 20% of the order amount will be charged as a reshipping fee and processing fee.

Change of Address: If you successfully change your address, $50 will be charged as a processing fee. If you fail to change your address, you may reject the package and 25% of the order amount will be charged as a reshipping fee and processing fee.

Exchanges Item: If you successfully exchange the item, $50 will be charged as a processing fee. If you fail to change, you may reject the package and 25% of the order amount will be charged as a reshipping fee and processing fee.

Note:

1.Reshipping refers to the cost of reprocessing a returned parcel that has already been received and shipping it to a warehouse for storage, not the shipping fee caused by the return.

2.If it is not the return or exchange caused by the quality problem of ebike, buyer need to shall bear the shipping fee and shipping insurance costs caused by delivery and return.(The cost will be deducted from the order amount)

Please review the information below to check the countries that can be free shipped and estimated delivery times. (Due to the large size and weight of electric bikes, and the particularity of batteries that cannot be transported by air, can only be transported by sea or rail, resulting in a long delivery time.Thank you very much for understanding and accepting the delivery time.)

Your parcel will be transported in two stages, the first stage is sea or rail shipping, and the second stage is FedEx or UPS or DPD or Postal or Truck logistics company and other express shipping. Your parcel first arrives in your country by sea or rail, then the FedEx or UPS or DPD or Postal or Truck logistics company will receive your parcel at the port or train station in your country, and update your parcel tracking information on their official website, finally deliver the parcel to your home.

You can first check the sea or rail shipping status of your parcel through the inquiry link of the sea and rail logistics company's website: http://yulong.kingtrans.net/WebTrack (Please Google translate the page into English and enter the your tracking number for inquiries. If you can't find the information, please contact us to check and fix it)

Free Shipping Countries

Delivery Time (business days)

EU Countries & UK 3-5 Business Days(If EU & UK warehouse has in stock)
EU Countries & UK 22-28 Business Days(If EU & UK warehouse out of stock)
America 3-5 Business Days(If US warehouse has in stock)
America 20-25 Business Days(If US warehouse out of stock)
Australia 20-25 Business Days
Austria 22-28 Business Days
Belgium 22-28 Business Days
Bulgaria 22-28 Business Days
Canada 3-5 Business Days(If Canada warehouse has in stock)
Canada 22-28 Business Days(If Canada warehouse out of stock)
Czech Republic 22-28 Business Days
Croatia 22-28 Business Days
Denmark 22-28 Business Days
Estonia 22-28 Business Days
France 22-28 Business Days
Finland 22-28 Business Days
Germany 22-28 Business Days
Greece 22-28 Business Days
Hungary 22-28 Business Days
Italy 22-28 Business Days
Ireland 22-28 Business Days
Japan 22-28 Business Days
Kazakhstan 22-28 Business Days
Luxembourg 22-28 Business Days
Latvia 22-28 Business Days
Lithuania 22-28 Business Days
Malaysia 7-10 Business Days
Mexico 30-35 Business Days
Netherlands 22-28 Business Days
New Zealand 20-25 Business Days
Norway 7-10 Business Days
Portugal 22-28 Business Days
Poland 20-25 Business Days
Russia 15-20 Business Days
South Korea 5-7 Business Days
Singapore 5-7 Business Days
Spain 22-28 Business Days
Sweden 22-28 Business Days
Switzerland 7-10 Business Days
Slovakia 22-28 Business Days
Slovenia 22-28 Business Days
United Kingdom 3-5 Business Days (If UK warehouse has in stock)
United Kingdom 22-28 Business Days(If UK warehouse out of stock
United Arab Emirates 22-28 Business Days

RANDRIDE -Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@randridebikes.com / randridebikes@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

1.FREE REPLACEMENT & RETURN

Free replacement: please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In rare instances, the item may be damaged during transportation as received. If damage occurs due to shipping, please contact randridebikes@gmail.com and provide us with photos or videos proof for critically-damaged parts or other quality-related issues. Our customer service team will help to arrange the free replacement.

*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.

Note: the following situations will be seen as normal or special,and will not apply to the free replacement or return policy:

  1. A) Minor damage to the outer packaging.
  2. B) Minor scratches or paint loss on the product.
  3. C) Damage to parts or wearing parts after excessive use.
  4. D) Damage to parts or wearing parts after using for a certain while or a certain number of times.
  5. E) Fault or damage caused by unauthorized assembly, disassembly, modification or repair.

    Non-replaceable items include, but are not limited to:

    • All free accessories.
    • Special orders.

     

    For non-quality issues: customer may ask for product replacement or return within 30 days after received it. A 25% processing fee will be applied. The shipping fee and shipping insurance costs incurred by the return of non-quality problems shall be borne by the customer. RANDRIDE will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

     

    To be eligible for a replacement or return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. The mileage on the LCD screen must be less than 10 miles.

     

    Note: if a customer decided to arrange the return shipment by himself and the request has been confirmed by RANDRIDE’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. RANDRIDE will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

     

    Non-returnable items include, but are not limited to:

    • All free accessories.
    • Special orders.

                                

    2.ORDER CANCELLATION & MODIFICATION

    Before Shippment

    Order Cancellation: If you cancel the order that was placed in 2 hours, the processing fee will not be charged. If you cancel your order more than 2 hours after placing the order, 10% of the order amount will be charged as the cost of(the order transaction handling fee, payment and refund handling fees). If you cancel an order that has entered the shipment process, 15% of the order amount will be charged as the cost of (the order transaction handling fee, payment and refund handling fees, plus ebike assembly and packaging, ebike parts procurement and shipping costs).

    Change of Shipping Address: No charge fee.

    Exchanges Item: No charge fee

    After Shipping

    Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 25% of the order amount will be charged as a reshipping fee and processing fee.

    Change of Address: If you successfully change your address, $50 will be charged as a processing fee. If you fail to change your address, you may reject the package and 25% of the order amount will be charged as a reshipping fee and processing fee.

    Exchanges Item: If you successfully exchange the item, $50 will be charged as a processing fee. If you fail to change, you may reject the package and 25% of the order amount will be charged as a reshipping fee and processing fee.

    Note:

    1.Reshipping refers to the cost of reprocessing a returned parcel that has already been received and shipping it to a warehouse for storage, not the shipping fee caused by the return.

    2.If it is not the return or exchange caused by the quality problem of ebike, buyer need to shall bear the shipping fee and shipping insurance costs caused by delivery and return.(The cost will be deducted from the order amount)

     

    3.REFUNDS


    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

    We will refund within 3 to 6 business days after receiving your returned items.
    After that, the refund time will depend on the payment method.
    You will receive a refund notification via email. If you have not received a refund, please check your bank account again first.
    Then contact your payment method company, it may take some time to officially release your refund.

    Please see the details below:
    -PayPal refunds can take up to 48 hours to be processed and displayed in your account.
    -Google Pay, Shop Pay, Apple Pay refunds will take 1-5 business days to complete the refund.
    -Visa, MasterCard or American Express Credit card refund takes 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

    Please remember it can take some time for your bank or credit card company to process and post the refund too.

    4. Return Shipping

    To start a return, you can contact us at support@randridebikes.com / randridebikes@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    To return your product, you should mail your product to our point address.

    The shipping method can choose UPS, FedEx, DHL.

    Return address: FLAT B6, 1/F, MANNING IND, BUILDING, 116-118 HOW MING STREET, KWUN TONG, HONG KONG

    Consignee name : Smith
    Contact phone number: 13553746564

    You can always contact us for any return or refund question at support@randridebikes.com / randridebikes@gmail.com.

    RANDRIDE E-bikes Warranty

    1.WARRANTY PERIOD

    All RANDRIDE e-bikes are built using solid durable frames and premium parts,we take great pride in the durability and quality of our e-bikes. We’re confident that you will be impressed as well. Each RANDRIDE e-bike comes with a 2-year warranty against defects from the manufacturer.  (Any parts defects or damages caused by human factors are not covered by the warranty service. All free accessories or giveaways are not covered by warranty service.)

     

    The 2-year warranty period start from the date you receive your e-bike, not the date of purchase. Means you will get a free 2 years warranty service upon receipt of your RANDRIDE e-bike.

    2.WARRANTY COVERED ITEMS

    Any manufacturer defects found on the e-bike are covered by the warranty. We will free replace any e-bike parts that is deemed to be defective or damaged (Defects or damages caused by non-human factors, including damage incurred during shipment). Generally, the new parts provided during the warranty period are free of charge, but the shipping cost is not included, and the buyer needs to bear the shipping cost of the new parts.

    The warranty covers the listed products and follows the terms below:

    COVERED PRODUCTS

    Battery

    Frame

    Forks

    Stem

    Handlebar

    Headset

    Seat post

    Saddle

    Brakes

    Front and rear lights

    Bottom bracket

    Crank set

    Pedals

    Rims

    Wheel hub

    Freewheel

    Cassette

    Derailleur

    Shifter

    Motor

    Throttle

    Controller

    Wiring harness

    LCD display

    Kickstand

    Reflectors

    Hardware

    3.WARRANTY DOES NOT COVER

    1.Normal wear and tear.

    2.Improper assembly.

    3.Improper maintenance.

    4.Corrosion.

    5.Water damage.

    6.Paint fade, scratches, impact marks.

    7.Damage resulting from the accident, abuse or neglect.

    8.Damage caused by unauthorized repairs or modification of original parts.

    9.Damage incurred due to the use of a third-party battery charger.

     

    4.CLAIMS PROCESS

    ①.Warranty Claims   

    Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you first contact us at randridebikes@gmail.com as there may be a simple fix for your problem.  Upon receiving a properly submitted warranty claim, we will examine the claimed defect, and at its sole discretion and either repair or replace any Products that determines to be defective. 

    Make sure to include the following in your email:

      - Name of the buyer.

      - Order number.

      - Model of e-bike.

      - Detailed description of your problem.

      - Send photos and videos to further clarify the problem.

      

    Email these information to randridebikes@gmail.com.

    Shipping Damage Claims

    In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact randridebikes@gmail.com and provide us with photo or video proof.

    Upon receiving your e-bike, please inspect the package. If you notice any damage to the package, please take photos prior to opening. This is to support any claims in the event the product inside was damaged and to confirm the damage is shipping-related.

     

    NOTICE: Shipping damage claims must be reported within 30 Days of your receipt of the e-bike.We only accept shipping damage claims within 30 Days of your receipt of the e-bike.

    Ebike Riding Show
    Removable 48V 13AH Lithium Battery

    Equipped with a 48V 13AH removable (Samsung/LG) battery. Independent battery pack design and advanced battery technology, the electric bike can travel 60+ km (37+ miles) in pure electric mode and 95+ km (59+ miles) in pedal-assist mode.

    650W Brushless Motor

    Equipped with a 650W brushless high-speed motor, this product allows for an impressive top speed of up to 46+ km/h (28+ mph),torque ≥ 80NM. Designed for performance and efficiency, the 1000W Motor is the ideal choice for those seeking high speeds and reliable power.

    HD Colorful LCD

    Features an advanced HD Colorful LCD that clearly shows real-time data including speed, batter power, mileage, riding modes, and other information. Stay informed while riding with ease.

    LED Light

    Equipped with an advanced LED light system, can ensures excellent illumination for night rides, enhancing visibility and safety in low-light conditions.

    More Details

    SHIMANO 9-Speed Gear Shift System
    With its advanced slide change mechanism, the SHIMANO smooth and precise gear shifts, ensuring optimal performance on all terrain types.
    Colorful Display.
    HD Colorful Display ensures precise guidance even during nighttime rides, providing the ultimate riding experience.
    Newly Upgraded High-performance Brakes
    The advanced brake technology offers exceptional stopping power and precision control, optimizing your riding experience and enhancing safety on the road or trails.
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    Cycling on the beach during vacation

    Customer Reviews

    Based on 62 reviews
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    B
    Brendon Larrowe
    Romance

    I mainly got it as a play bike since I have a motocross background. My gf rides a street bike and I ride with her around the neighborhood with it, its so fun. Now this is turning into an addiction where I need to upgrade it lol. Overall, very happy with my purchase. I would do it again in a heart beat.

    E
    Erock
    This bike is awesome!

    Everything about this ebike is great. I find an operators manual so I can figure out all the functions of the control system. The ride and torque is amazing.

    J
    J Fortier
    Best thing EVER!!!!

    This has to be one of the funnest and simplest thing man has created. Once you ride of these, it changes your life. It reminds me of when DVR was invented, it was just the coolest thing ever! Well, this bike surpasses that. If you're thinking about getting one, think no more!

    M
    Mory
    good bike and great support

    The customer support is fantastic and always responds fast! Never had a problem and absolutely love it

    L
    L.G.
    Sharp Looking Bike

    I really like this bike. I'm impressed with my bike. I got the bike up to 28mph!!!


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